I am a customer-focused leader who, with integrity, is able to inspire and motivate others to increase productivity and revitalize operations.
I am skilled at leveraging knowledge to collaboratively resolve root causes of complex and diverse issues and overcome obstacles with a transparent impact on current operations.
Offer extensive experience in resource prioritization, project management, staff development, and planning and implementation of strategic goals.
If you are in search of a new Information Technology executive, please feel free to contact me.
Dwight
Timeline
-
Started as a Chief Information Officer, Arizona Department of Corrections
Moved Back to Phoenix, AZ
Took a position as a IT Project Manager in the Central IT Field Services Depot in Tempe, AZ
Moved to Portland, OR
Promoted to IT Field Service Manager for the Safeway Portland Division. Safeway relocated us to Clackamas, Oregon.
Married Nanette Kjergard
My best friend and the love of my live! We each had three children from previous marriages.
Skills
ITIL Service mgmt
11
Project Mgmt
10
IT Strategy
10
collaboration
20+
IT leadership
20+
cont. proc. improvement
20+
Results
$30M
IT ERP implementation
20%
Improvement in customer satisfaction metric
3.89
GPA, honors Graduate
Questions & Answers
What are your long-term goals?
To find an organization that I can shape the IT strategic planning and governance to directly improve business processes and operations.
What are you working on right now?
Opportunities to make a difference.
What tools do you use?
Metrics, Inspirational Motivation, Empowerment, Accountability, Clear Expectations, Active Listening, and a whole list to IT tools.
Describe your greatest accomplishment.
Turning around the failing IT operations at Safeway and the State of Arizona.
Who are your main influences?
My brother David Cloud, he was a solid example of professionalism and excellence.
Why did you choose your profession?
Love of problem solving and troubleshooting to enable operational excellence.
Find Me On
Proudest Accomplishment
Leading all State Agencies with Cyber Security Compliance Scores!
Experience Highlights
Guru
Considered an authority in implementing ITIL Service Management and turning around IT Organixations
Process Trainer
Integration of customer satisfaction in an IT org in 3 companies and presented the course at HDI
IT Executive
successful it leader, technologist, business process enabler, inspirational motivator
Education Highlights
Achieved Dean's List Each Academic Year
graduated summa cum laude
Bachelor of Science
business Management, grand canyon university
Causes
Integrity of the Family
maintain and strengthen the family as the fundamental unit of society.
Interests
Making A Difference
everything I do needs to matter, whether with career, personal, family, or church.
Broadcast Technology
Enabled remote congregation to experience religious services as if physically present
